You must provide us with an email to your paypal account as phone number (if in kenya) . If the renter pays through mpesa the payments will be transferred to you through mpesa. Outside Kenya the payment will be achieved through your paypal address.
We understand plans change, and you are free to cancel anytime before the rental start date, even if the rental has been confirmed. If you need to cancel the rental, you must first notify the other party as soon as possible on order to give them ample time to plan accordingly. Last-minute cancellations and no-shows may be subject to a fee.
If you cancel on a short of notice, you may be subject to a bad review per at the other party’s discretion.
To cancel you must locate your reservation email for the rental and email the cancellation
Once you have received your gear and have confirmed every item is accounted for and it is all in good-working order, you can then mark the rental as complete. To do so, you must respond to the reservation email of the rental “Rental as Complete.”
There is no fee to list equipment on ShareGrid and it will always be free to list.
No, as an owner we do not expect you to deliver the gear to the renter unless you want to. Most of the time a renter will meet the owner at their preferred location.
We currently do not insurance options but highly recommend for the owners to have their own insurance cover for the equipment. We also do a background check; address, state ID, phone verification. This is more protection than any other rental institute currently on the market. So theft is an anomaly. However, if you require we would hold a full deposit of the renters, so in case of theft yes we would pay you in full.
Yes, but only if that person is expressly authorized by the renter, and the owner is informed and expressly agrees to an authorized representative of the renter picking up the gear. The authorized representative’s government-issued ID should also be checked by the owner during the pickup.
It is not necessary to request your payment because it is automatically calculated on the last day of the month according to the minimum payout settings made by you in your account settings.
Here is how it works if you are eligible for a payment:
Shutterstock offers the choice of three forms of payment: Paypal, Skrill, or a bank check sent by postal mail. You may not share a Paypal or Skrill account with another Shutterstock contributor (Terms of Service, paragraph 8j)
Electronic Payments through Skrill or Paypal are made before the 15th of each month. Physical Check payments are mailed around the 15th of the month, so please allow time for payments go through the mailing system before contacting us if you have not received payment.
If you were expecting a payment, but did not receive a payment email from us, you may have not reached the minimum payout at the end of the previous month. To determine if you reached the minimum or to find out how much you earned during the pay period, please add up the monthly totals since your last payment in your Earnings Summary
If payment settings are changed after the last day of a month, they will be applied to the following month. Once the payment has been processed, it will be reflected in your Payment History
If there is a discrepancy between your earned income and the amount of your payment it is most likely because of your tax status with Shutterstock. Please visit our Tax Center to learn more about Shutterstock’s tax policy.